Student or Candidate Support

Welcome!


This information is for students who are current CastleBranch users and candidates/applicants who are currently receiving a CastleBranch service.

CastleBranch—myCB logo

For help with your myCB account, you can access helpful video FAQs about:

  • Obtaining and entering a package code
  • Order placement and payment options
  • Forgot username/password

Or you can log in to your myCB account and select the orange “Need Help” button to access helpful video FAQs about:

  • Account details
  • To-Do List Requirements
  • Background checks or drug testing
  • Document Center or Message Center

STILL NEED HELP WITH myCB?
Chat with us through your myCB account or call our User Experience Specialists at 888.723.4263.

CB Bridges™ Powered by CastleBranch logo

For help with CB Bridges™, you can log in to your CB Bridges™ account and access helpful video FAQs about:

  • Account details
  • Scheduling
  • My Checklists
  • Time Management

STILL NEED HELP WITH CB BRIDGES™?
Call our CB Bridges™ Specialists at 888.520.0520.

If you would like a member of our help desk to contact you by email, please provide us with the following information and we’ll be in touch as soon as possible.