Why CastleBranch?
Committed to excellence
CastleBranch has served colleges and universities for over twenty years with best-in-class customer cupport and onboarding teams and a unique onboarding methodology to provide educational institutions with tailored, trusted screening and compliance management solutions.
We’re recognized as a Consumer Reporting Agency (CRA) and are held to the highest security standards in our industry.
We are also accredited by the Professional Background Screening Association (PBSA), a highly coveted accreditation by the “Gold Standard” Association for background screeners.
We share this accreditation with less than 5% of all national CRAs and we maintain it through rigorous on-site and surveillance audits. You can rest assured that we’re fully committed to upholding and delivering the highest level of industry compliance standards.
The Professional Background Screening Association (PBSA) seal of approval is more than just an emblem every CRA should have on their website (if they don’t, you should look elsewhere).
It represents our dedication to your peace of mind.
It guarantees that year after year, you can rest assured that as we provide you with industry–leading screening and clinical experience solutions, we’re fully committed to delivering the highest level of industry compliance standards that significantly reduce your school’s risk and liability.
You're PBSA Accredited- What's In It For Me?
With us in your corner, you’ll never gamble with liability.
With pre–employment laws and regulations changing every day, you need to be sure your school is protected from costly litigation as you hire, onboard, and retain employees. Our accreditation affirms our dedication to helping you understand your liability as we safely, securely, and ethically store all personally identifiable information (PII) in compliance with industry best–practices.
What Is PBSA Anyway?
PBSA is the “gold standard” association for background screeners.
With a purpose to advance excellence in the screening profession by providing consumers with the highest level of protection, PBSA is the exclusive “gold standard” association because of its Background Screening Agency Accreditation Program (BSAAP). The BSAAP is governed by a strict and thorough set of professional standards with a widely recognized seal of approval that brings national recognition to the select few CRAs that earn accreditation.
What Did You Have To Do To Get Re–Accredited?
We earned our re–accreditation by passing a dedicated 10–month process of rigorous desk and onsite audits that demonstrated compliance with the highest BSCC accreditation standards.
We first presented full transparency of our formally documented policies and procedures to an independent third–party auditor for a “desk audit”—a gather—and—review process taking roughly six months. The audit process itself spanned three to four months, and all 400+ of our employees onsite were individually responsible for proving to the Background Screening Credential Council (BSCC) that all of our processes uniformly and ethically adhere to all industry compliance standards in these key areas.
- Information security
- Legal and compliance
- Client education
- Researcher and data standards
- Verification services standards
- Business practices
Shouldn’t ALL screening companies be PBSA–accredited?
We think so! But surprisingly few are.
Only around 5% of all CRAs nationwide are PBSA–accredited, and only that select few can say we’re proven to consistently demonstrate safe, secure, and ethical practices, policies and procedures.
If it were easy—everybody would do it.
Do you have to do anything to maintain the accreditation?
Yes! Accreditation must be renewed every five years, reviewed mid–cycle, and upheld day–in and day–out.
This is our second consecutive accreditation. To maintain the first one, we passed an Interim Surveillance Audit at the 3–year mark. To receive re–accreditation, we repeated and passed the full review process again, including both desk and onsite audits.
And to maintain this level of excellence day–to–day, we dedicate countless hours on a daily basis to guaranteeing your peace of mind through our commitment to the PBSA seal of approval.
Currently Serving Clients In All 50 States, D.C. And Puerto Rico
We've reviewed over
50 Million
Records
We process more than
20 Million Background
Checks annually
We maintain a
99.997%
Accuracy rate
Providing holistic, seamless solutions and
unwavering support nationwide
5,500+
Educational Programs
45+
Career
Paths
1,800+
Academic
institutions
We enable students to thrive and adapt in a rapidly changing academic and professional environment.
Industry-leading solutions
Built with you in mind
No matter your program needs, our solutions are configurable to meet your school’s biggest challenges.
A Team Of Experts
We are 400+ experts working from coast-to-coast in a cross–functional team environment, at our office located in Wilmington, North Carolina.
Best-in-class support
We offer two distinct help desks—one dedicated to administrator support and the other dedicated specifically to support for students—so you can keep your focus on what matters most.Discover the CastleBranch difference
Our Peace-Of-Mind Promise
We’re 100% committed to your satisfaction before, during, and after you have identified the best student for your school, program or facility. During onboarding, orientation and beyond- we’ll be there.
As champions of best practices, we thrive on decades of unparalleled, industry-leading resources and expertise. We are hundreds of industry experts, collaborating from coast-to-coast, dedicated to providing your school or facility with worry-free insights and efficiency tailored to your unique compliance management needs.
Data Security
For two decades, our clients have counted on us for peace of mind that all their candidate, student and employees’ personal data is secure and protected.
We’ve earned and maintained our Professional Background Screening Association (PBSA) accreditation—a coveted credential earned by less than 5% of all CRAs nationwide— by consistently demonstrating safe, secure, and ethical practices while responsibly storing personally identifiable information in compliance with all industry best-practices.
Corporate Learnings /
Best Practices Model
Our Best Practices Model is built from the ongoing valuable feedback we gain from our 35,000 client accounts and the symbiosis between our internal teams who research, consult, develop, and engineer new ways to evolve and implement better solutions for our customers, based on those learnings.
Accuracy
You’ll hear a lot of background screening companies mention their accuracy in non-specific terms. Let us break the mold for you. Last year, we processed over 3.7 million background check records with a 99.997% accuracy rating.
This means that our reports protect you from costly litigation due to incomplete or inaccurate results, so you aren’t left gambling with your school’s compliance just for a risky “fast” turnaround time. And don’t worry—with us you’ll have results within an average of 48 hours, so you get the best of both worlds.
