Current Users

Student and Candidate Support

For Help With
myCB
Checkout the video FAQs found on your myCB dashboard, for a guided walkthrough of:
  • Obtaining And Entering A Package Code
  • Order Placement And Payment Options
  • Forgot Username Or Password
Or log into your myCB account and select the orange "Need Help" button for support with:
  • Account Details
  • To-Do List Requirements
  • Background Checks Or Drug Testing
  • Document Center Or Message Center
Still Need Help?
Chat with us through your myCB account or call the help desk to talk to one of our User Experience Specialists.
Help Desk
888.723.4263

If you would like a member of our help desk to contact you by email, please provide us with the following information and we’ll be in touch as soon as possible.

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