What can we help you with?


We’re here to assist you with CastleBranch’s solutions and services.

Support

Dedicated support is available for all CastleBranch users.

I Need Student Support

For help with your myCB account, you can access helpful video FAQs about:

  • Obtaining and entering a package code
  • Order placement and payment options
  • Forgot username/password

Or you can log in to your myCB account and select the orange “Need Help” button to access helpful video FAQs about:

  • Account details
  • To-Do List Requirements
  • Background checks or drug testing
  • Document Center or Message Center

STILL NEED HELP WITH myCB?
Chat with us through your myCB account or call our User Experience Specialists at 888.723.4263.

 


For help with CB Bridges™, you can log in to your CB Bridges™ account and access helpful video FAQs about:

  • Account details
  • Scheduling
  • My Checklists
  • Time Management

STILL NEED HELP WITH CB BRIDGES™?
Call our CB Bridges™ Specialists at 888.520.0520.

I Need Applicant Support

For help with your myCB account, you can access helpful video FAQs about:

  • Obtaining and entering a package code
  • Order placement and payment options
  • Forgot username/password

Or you can log in to your myCB account and select the orange “Need Help” button to access helpful video FAQs about:

  • Account details
  • To-Do List Requirements
  • Background checks or drug testing
  • Document Center or Message Center

STILL NEED HELP WITH myCB?
Chat with us through your myCB account or call our User Experience Specialists at 888.723.4263.

I Need Administrator Support

For help with your Administrator Portal, you can call our Customer Experience Specialists at 888.723.4263 for help with:

  • Account setup or questions
  • Managing student and faculty information

For help with CB Bridges™, you can log in to your CB Bridges™ account and select the question mark icon to access FAQs about:

STILL NEED HELP WITH CB Bridges™?
Your dedicated Contract Manager is ready to help by phone or email.

I Need Other Support

IF YOU DIDN’T FIND YOUR ANSWER THROUGH THE METHODS ABOVE, NO WORRIES!

Please call our Help Desk at 888.723.4263.

Contact Sales